After-sales support
A website ages from the day it launches
The most common thing we find at audit is not a bad website. It is a good website that nobody has touched in four years — with a principal who left, services the firm no longer leads with, and a project list that stops in 2019.
What support costs
Every build includes one month of launch support for fixes and basic site tweaks, at no charge. After that month we offer a 12-month support plan, priced by the package you built on and quoted per month.
Built on Foundation
$500/ month
Keeps the site accurate, healthy and current as the firm changes.
Built on Signature
$1,000/ month
Adds the six-article-a-month publishing programme, AI-visibility tracking, a competitor benchmark, an expanded monthly report and Business Profile management.
Built on Flagship
$1,500/ month
Adds twelve articles a month, third-party outreach and full presence management.
Prefer to manage the site yourself? After the first month we can instead set your team up with a way to edit the site and train them to use it. We would still recommend the support plan, because the monthly work is what keeps the technical foundation and your search visibility healthy.
A site nobody updatesstops being an asset.
What the retainer covers
Content publishing
Articles written, edited and published on the agreed schedule, with your technical review before anything goes live. The publishing cadence matches your package.
New project additions
Completed projects added to your portfolio with the same structure as the originals — context, constraint, engineering decision, outcome. Your best proof stays current.
Technical health
Broken links, load performance, schema validity and crawl errors monitored monthly. Problems get fixed before they compound into a search issue.
Content refreshes
Service descriptions, leadership bios and office details kept accurate as the firm changes. Outdated leadership pages are the single most common credibility gap we find at audit.
Search reporting
A plain-language monthly report from Search Console and Analytics: what people searched to reach you, which pages they read, and what we changed in response. Signature and Flagship reports go further, adding AI-visibility results, a competitor benchmark and the plan for the following month.
Approved workflow publishing
Where your package includes LinkedIn or third-party content, we prepare it and publish through a workflow you authorise. You keep control of every account.
What we do not promise
Any agency that guarantees the items below is guaranteeing something it does not control. We would rather be clear about the line.
- We report on search performance; we do not promise rankings, because Google decides those.
- We prepare and pitch third-party articles; independent publishers decide what they run.
- We assess Wikipedia eligibility and draft neutral material; its editorial community decides what is accepted.
- We track where your firm appears in AI assistant answers and report it; we cannot control what those systems say.
- Retainers cover a defined amount of work each month. Larger additions are quoted separately rather than absorbed silently.
Free website audit
Already have a site you just need kept current?
Support is available on its own for sites we did not build, once we have audited what is there. Start with the audit and we will tell you honestly whether a retainer or a rebuild is the better use of your money.
Request your audit